Shipping Policy: Cotopaxs — Get Your Adventure Gear On the Way

At Cotopaxs, we know timely delivery of your outdoor gear matters—whether you’re prepping for a weekend camping trip or a last-minute hiking excursion. Our shipping process is designed to get your gear to you safely and efficiently, with clear details on timelines, costs, and delivery options tailored to outdoor essentials. Below’s everything you need to know about shipping from Cotopaxs.

1. Shipping Eligibility & Order Processing

Before your gear ships, we take time to ensure it’s packed and ready for the journey—here’s how it works:

Order Processing Time: Most in-stock items (e.g., hiking boots, daypacks, camping cookware) are processed within 2–3 business days (Monday to Friday, excluding major holidays like Thanksgiving or Christmas). For large or specialized gear (e.g., 4-person tents, backpacking frames) or seasonal items (e.g., snowshoes in winter), processing may take 3–5 business days—we’ll note longer processing times on individual product pages to help you plan.
Eligible Locations: We ship to most addresses in the United States (including Alaska, Hawaii, and Puerto Rico) and select international countries (e.g., Canada, United Kingdom, Australia, major EU nations). If your location isn’t supported, you’ll see a notification at checkout before completing your order.
Order Holds: If there’s an issue with your shipping address (e.g., missing apartment number) or payment info, we’ll email you within 24 hours to resolve it. This may delay processing, so double-check your details at checkout—especially if you’re ordering gear for a time-sensitive trip.

2. Domestic Shipping (United States)

For U.S. orders, we offer two primary shipping options to match your adventure timeline:

Standard Shipping: Delivered via USPS Ground or UPS SurePost. After processing, delivery typically takes 3–7 business days. Shipping costs are calculated at checkout based on your location, package weight, and order total—heavier items like tents or coolers will have higher shipping fees due to carrier weight restrictions.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2-Day Air. This option is ideal if you need gear fast (e.g., a waterproof jacket for an upcoming rain hike). After processing, delivery takes 1–2 business days. Shipping costs for expedited service are higher than standard shipping and are calculated at checkout, with additional fees for remote areas (e.g., rural Alaska, some Hawaiian islands).

Note: For oversized gear (e.g., large camping tents, inflatable kayaks), we may use freight carriers instead of standard parcel services. You’ll be notified of this at checkout, and delivery timelines may extend to 5–10 business days due to the size and handling requirements.

3. International Shipping

We ship select outdoor gear to international destinations, with details tailored to cross-border delivery:

Carriers & Timelines: International orders are shipped via USPS International Priority Mail or UPS Worldwide Express. Delivery timelines vary by country:
Canada: 5–10 business days after processing.
United Kingdom & EU Nations: 7–14 business days after processing (additional time may apply for customs clearance).
Australia & New Zealand: 10–18 business days after processing.
Other Eligible Countries: 12–21 business days after processing (check checkout for your specific location’s estimate).
Shipping Costs: International shipping fees are calculated at checkout based on your country, package weight, dimensions, and shipping method. These costs do not include customs duties, taxes, or import fees—these are the responsibility of the recipient and are charged by your local customs office. We recommend checking with your country’s customs agency before ordering to understand potential additional fees, especially for high-value gear like backpacking kits.
Customs Documentation: We include a detailed customs declaration with every international order, listing the item(s), quantity, and value (based on your purchase price). This helps speed up customs clearance, but delays may still occur due to local customs processes—we can’t control or refund delays caused by customs holds.

4. Order Tracking

We keep you updated on your gear’s journey so you can plan your adventure with confidence:

Tracking Number: Once your order ships, we’ll send an email to the address you provided at checkout, containing a unique tracking number and a link to the carrier’s website (e.g., USPS, UPS).
Tracking Updates: Use the link to check your package’s status anytime—you’ll see when it leaves our warehouse, arrives at a sorting facility, and is out for delivery. For international orders, tracking may not update once the package leaves the U.S., but the carrier will provide delivery confirmation once it reaches your destination.
Missing Tracking: If you don’t receive a tracking email within 4 days of placing your order (or after your estimated processing time), check your spam folder first. If it’s still missing, email us at [email protected] with your order number, and we’ll resend the tracking info or investigate the delay.

5. Special Scenarios: Seasonal Shipping & Delivery Issues

We handle outdoor-specific shipping challenges with flexibility, just like we design gear for the elements:

Seasonal Peak Times: During peak outdoor seasons (e.g., spring for camping gear, winter for snow equipment), processing and shipping times may extend by 1–2 business days due to higher order volume. We’ll highlight peak season timelines on our homepage and product pages to help you order in advance.
Damaged or Lost Packages: If your gear arrives damaged (e.g., a dented water bottle, a torn tent bag), email us within 48 hours of delivery with photos of the damage and your order number—we’ll help resolve the issue per our Refund Policy. If your package is marked as “shipped” but hasn’t arrived by the estimated delivery date:
Domestic orders: Wait 2 extra business days (carriers sometimes experience delays in rural areas). If it still hasn’t arrived, email us to file a missing package claim with the carrier.
International orders: Wait 5 extra business days (customs or international transit can cause delays). If it’s still missing, we’ll assist with a carrier claim, but note that international claims may take 2–4 weeks to resolve.
Incorrect Addresses: If you provide an incorrect or incomplete shipping address and your package is returned to us, we’ll email you to confirm the correct address. You’ll need to pay a re-shipping fee (calculated at checkout based on your location and package details) to send the package again—we can’t waive this fee, so double-check your address before ordering.

6. Contact Us About Shipping

If you have questions about your order’s shipping status, need to change your address (within 24 hours of ordering), or want to learn more about shipping to your country, email our team at [email protected]. We reply within 24 hours on weekdays (48 hours on weekends/holidays) and will help you track down your gear or resolve any shipping issues.

At Cotopaxs, shipping is more than just moving packages—it’s getting the gear you need to explore the outdoors. We work hard to keep timelines clear and costs transparent, so you can focus on what matters: your next adventure.

— The Cotopaxs Team